Legal
Refund, Payment & Charge Dispute Policy
Template document — review with legal counsel before relying on it.
How payments work
Payments made through Tap & Toast are processed by our payment processor (Braintree / PayPal). Card data is tokenized by the processor and never stored by Tap & Toast — we receive only a payment token and transaction identifiers.
Deposits and balances
For first-party Tap & Toast bookings, a $150 deposit holds a date, and the remaining balance is due 7 days before the event. Third-party providers and venues set their own deposit and balance terms; review those directly with the provider or venue.
Refunds
Refund eligibility follows the applicable booking or cancellation policy. Automatic online refunds are not yet configured on the platform. Where a refund is owed, it is issued manually — contact hello@tapandtoastusa.com and we will process it through the payment processor.
Chargebacks and disputes
If you believe you were charged in error, please contact us at hello@tapandtoastusa.com before initiating a chargeback with your bank or card issuer, so we can look into it directly. If a chargeback is filed, we may provide booking and communication records to the payment processor or card network as part of the dispute process.
Third-party charges
Charges from third-party providers or venues that bill customers directly are governed by that provider's or venue's own payment and refund terms, not this policy.